FAQs for Flow Pro team and Flow Enterprise plans

How does the free trial work?

Each new user gets a 14-day free trial when they sign up for Flow.

• Trial indicator: The sidebar displays "Pro Trial" for Pro/Team plans or "Enterprise" for Enterprise plans. After checkout with a promo code, it displays "Pro" instead.

• First charge timing: If any team member still has trial days remaining when you add billing, your first charge is deferred until the earliest trial expires. Otherwise, you are charged immediately.

• Longer trials are preserved: If you already have a longer trial in progress (for example, a 30-day referral trial), joining or creating a team will not shorten it. The team trial only applies if it would give you more time.

• Enterprise teams with trials disabled: The invite dialog does not show the "2-week Flow Pro trial" message. Users who join are moved to billable status immediately, regardless of any existing trial.

What happens when a team's trial expires?

When a team's trial ends, there is a 3-day grace period before the team loses access to plan features. During this time, an admin must add billing information to keep the plan active.

Admins without an active subscription see two prompts during the grace period:

• One-time pop-up modal: The first time an admin opens the app after the trial ends, a modal prompts them to add billing info and shows the deadline. Click Add billing info to open the Payment Summary, review charges, and continue to Stripe checkout.

• Persistent sidebar banner: After the modal is dismissed, a banner stays in the sidebar throughout the grace period with an Add billing info button. Both the modal and the banner disappear once the grace period ends.

Can I rejoin a team after being removed when the trial expired?

Yes. Members removed after a trial expired can rejoin from the desktop app.

• Rejoin option: A Rejoin team option appears on the Team settings page.

• 24-hour window: After rejoining, you have 24 hours to add billing information before being removed again.

• Desktop only: Rejoining is not available on mobile.

How do I start an Enterprise free trial?

1. Follow the same signup flow as a standard trial.

2. Add your payment information to upgrade to an Enterprise free trial.

If team members still have active trial days remaining, you are not charged until the earliest trial expires. Otherwise, you are billed immediately.

During an Enterprise trial, you have full access to all Pro features — including Command Mode, Wispr Lens, and unlimited dictation — plus team features such as Team Dictionary and Team Snippets.

How do I upgrade from an Enterprise trial to a paid Enterprise plan?

Team trial members who haven't set up billing can upgrade in two ways:

• From the All Plans comparison: Open Hub settings → Plans and Billing, then click Upgrade to Enterprise. Review charges in the Payment Summary dialog, then click Continue to Payment to proceed to Stripe checkout. This button only appears for trial members on a team that does not yet have billing information.

• From the trial plan card: Click Add billing info to open a checkout flow where you can choose between Pro and Enterprise plans and between annual or monthly billing before confirming.

After completing payment in your browser, return to the app — your subscription status updates automatically. If it doesn't, click Finished paying? Click to refresh as a manual fallback.

How many users are billed?

When you add billing information, the seat count includes all active team members and pending invitations. New users are billed for their seat starting on the next renewal date after their trial ends. For Enterprise plans with true-up billing, new seats added mid-cycle may generate a prorated add-on invoice for the days remaining until the next true-up date.

The minimum seat count at checkout is 1, even if there are no other active members or pending invitations.

How are additional users charged, and what is the true-up process?

True-up is the prorated billing for new users added between invoices.

• Trial period: Every new user gets a 14-day free trial when added to the team.

• Conversion to paid: After their trial ends, they convert to a paid seat on your plan.

• Billing timing: You are billed for new seats on your next renewal date (monthly plans) or at the start of the next calendar month (annual plans).

• True-up invoice: When seats are added between true-up dates, an add-on invoice is created for those seats, prorated for the days remaining until the next true-up date.

Not all enterprises use the true-up model. Enterprises without a custom billing configuration use standard billing with default payment terms. Contact your account team to confirm your billing setup.

When does the true-up process happen?

The true-up cycle is configured per enterprise and runs on a fixed interval (typically every 30, 90, or 365 days). Your admin or account team can confirm your team's specific schedule.

Enterprises without a custom billing configuration use default payment terms (7 or 14 days, depending on your account setup).

When I set up billing during my trial, am I charged immediately?

It depends on your team's status:

• Trial days remaining: You are not charged immediately. The billed-today amount is $0, and your first charge occurs after the earliest trial period ends.

• No trial days remaining: You are charged immediately. The checkout summary shows "Billed today" with the actual charge amount for all active seats and pending invitations.

What happens when my subscription is cancelled?

When your subscription is cancelled:

• Warning banner: A banner appears in the admin portal showing when your subscription ends.

• Billing page notice: The billing page displays a "Subscription Cancelled" warning along with the cancellation date.

• Invoice update: Your next invoice shows a $0 renewal amount for the cancelled subscription.

Can I change my credit card?

Yes. Update your credit card at any time in the admin portal. Changes apply to future charges and upcoming billing cycles.

Can another team member pay on my behalf?

Yes. After a team is created, any user with the admin role can add billing information. That admin is then responsible for paying for each new user when their trial expires.

If you don't want to manage billing, assign another teammate the admin role and have them add the payment method instead.

Do you support ACH billing?

Credit card payments are preferred. ACH billing is supported in special cases — contact support or sales if your team requires ACH.

Who is the plan admin, and what roles does Flow support?

Flow has three roles: superadmin, admin, and member. On Enterprise plans, admins and superadmins can also be assigned as IT Admins — a management-only role.

• Superadmins and admins: Full access to the admin portal, including billing, user management, and settings. Only admins and superadmins can directly invite new users.

• IT Admins (Enterprise only): A management-only role. IT Admins can manage seats, SSO, billing, organization settings, and compliance features (such as Zero Data Retention and HIPAA), but cannot use the Wispr Flow desktop app for dictation. See the next FAQ for how to get Flow access as an IT Admin.

• Members: No access to admin portal controls. Members can ask admins to invite specific users by sending a contact-admin request.

The user who creates the team is automatically assigned a management role. Users invited during initial team creation are assigned the admin role. After team creation, new invitations default to member. Admins can change the role to admin when sending an invite, but only if billing info is already set up.

Enterprise invitations expire after 7 days by default. If an invitation has expired, the admin needs to send a new one. If an invited user is already part of another enterprise, they may need to leave their current enterprise before joining yours.

I'm an IT Admin — why am I blocked from using the Wispr Flow desktop app?

IT Admins have a management-only seat type. When you sign in to the Wispr Flow desktop app with an IT Admin account, you see a message explaining that your seat type does not include access to Flow for dictation. Dictation is disabled while you have an IT Admin seat.

To use Wispr Flow for dictation, change your seat type. From the blocked screen, click Go to Admin Portal to upgrade. Once your seat type is updated, the app unlocks automatically — no sign-out or sign-in required.

All enterprise management surfaces — billing, compliance settings, seat management, and SSO — remain fully accessible in the Admin Portal regardless of your seat type.

How do I assign the IT Admin role to a team member?

You can assign the IT Admin role in two places in the admin portal:

• Existing members: Find the member in the member table and select IT Admin from their role dropdown.

• New invitations: Select IT Admin as the role when sending an invite to a new member.

When you assign or remove the IT Admin role, a confirmation dialog appears explaining what the change means: IT Admins can manage the team, billing, and SSO, but cannot use Wispr Flow for dictation. The change also affects the team's paid seat count and the member's product access, so review the dialog carefully before confirming.

Does assigning the IT Admin role affect my team's billing?

Yes. Changing a member's role to or from IT Admin affects your team's paid seat count. IT Admin is a management-only seat type, which is counted differently from a standard dictation seat. Review the confirmation dialog shown when making the change — it details the billing and access implications before you confirm.

How do I remove myself as admin?

1. Assign another team member as an admin from the admin portal.

2. Ask them to log in to the admin portal and change your role to member.

Can admins hide the team leaderboard from other members?

Yes. Enterprise organization admins can hide the team leaderboard from non-admin members. Go to Organization settings and turn on the Hide team leaderboard toggle.

When this setting is on, non-admin members no longer see the Leaderboard tab on the Usage dashboard and do not receive weekly leaderboard rank notifications. Admins always retain full access regardless of this setting.

How do I invite new members using an invite link?

Team admins can generate a shareable invite link to bring new users onto the team. The link is available in two places:

• Desktop app: Settings → Team

• Admin portal: Team page

Copy your link and share it. When a new user signs up through the link, they are automatically added to your team.

Is my invite link unique to me?

Yes. Each admin gets their own unique invite link. When someone joins through your link, you are recorded as the person who invited them.

The team code embedded in the link is shared across all admins on the same team, so new members always join the correct team regardless of which admin's link they used.

What happens if someone signs up with an incomplete or unrecognized invite link?

If the admin portion of the link is missing or unrecognized, the new user still joins the correct team — they just won't be attributed to a specific inviting admin. Team membership is not affected.

What happens if my team is full when someone tries to use an invite link?

If your team has reached its seat limit, the invite link does not allow additional members to join until more seats become available. Contact your account team to increase your team's seat count.

Can new users with my email domain be automatically added to my team?

Yes. When creating a new team, enable Automatically add new users with a [domain] email to my team. This checkbox is on by default during team creation.

When enabled, new users who sign up with the same email domain are automatically added to your team.

Can I have teammates who use a different email domain than I do?

Yes. Admins can invite teammates regardless of their email domain. Everyone does not need to share the same domain to be on the same team.

My company uses multiple email domains. Does Flow support multi-domain?

Yes. Flow supports teams that use multiple email domains. Invite users from each of your company's approved domains to the same team.

If you have a complex multi-domain setup or need domain-level controls, contact support or your account team.

Why am I seeing a warning when trying to create a team?

Some enterprise email domains are blocked from self-serve team creation. If your domain is blocked, you see a warning when attempting to create a team in the desktop app or web interface.

This is a standard restriction — your organization likely already has an existing agreement or requires a custom enterprise setup. Contact the sales team at wisprflow.ai/talk-to-sales to get set up with the right plan.

What is the welcome screen that appears when I'm upgraded to Flow Pro or Flow Enterprise?

When a team admin upgrades you to Flow Pro or Flow Enterprise, a welcome modal appears the next time you open the app. It includes:

• Plan badge: The Wispr Flow logo with a "Pro" or "Enterprise" label indicating your new plan.

• Welcome message: A brief description of what's included in your plan.

• Confetti animation: A short celebratory animation to mark the upgrade.

• Explore team features button: For Enterprise upgrades, a button that launches a short guided tour highlighting key team features — Insights, Dictionary, and Snippets — so you can get started right away.

The modal appears once — dismiss it to continue using Flow normally.

What is the guided tour that appears after upgrading to Flow Enterprise?

After upgrading to Flow Enterprise, you may be shown a short guided tour that introduces the team features available to you. The tour highlights three items in the sidebar — Insights, Dictionary, and Snippets — with a brief explanation of each.

• Navigation: Use the Back and Next buttons to move between steps, and Done to finish the tour.

• Dismiss: Close the tour at any time by clicking the X or pressing Escape.

What should I do if I'm blocked from using Flow as an Enterprise user?

If you see an error notification that you are not recognized as part of your enterprise:

1. Click the Refresh button to re-sync your enterprise membership.

2. Contact your IT admin to confirm your account is added to your organization's Enterprise plan if the issue persists.

Why can't I access Team Dictionary or Team Snippets?

Team features such as Team Dictionary and Team Snippets are available to:

• Desktop: Users in active or trialing enterprises. Paying Pro users in pre-trial enterprises and users with past-due enterprise subscriptions also retain access.

• iOS and Android: Only active and trialing enterprise subscriptions grant access. Past-due status removes access.

If you are not part of an enterprise account, you see educational screens about team features when viewing the Team tab in Dictionary and Snippets.

If you believe you should have access, refresh your account data or contact your IT admin to verify your enterprise membership.

How does Dictionary work on Android?

Android users can add, edit, and delete custom dictionary words to help Flow transcribe names, technical terms, and other specialized vocabulary more accurately. Words sync automatically across all your devices.

• Search: Use the search bar at the top of the Dictionary screen to find a specific word.

• Filter views (Enterprise only): Enterprise users see filter chips at the top to switch between All, Personal, and Shared with team. Non-enterprise users do not see filter chips.

• Add a word: Tap the add button to open the add dialog and enter the word you want Flow to recognize.

• Edit a word: Swipe left-to-right on any word to open the edit dialog.

• Delete a word: Swipe right-to-left on any word to delete. A confirmation dialog asks you to confirm.

• Team dictionary: Enterprise users can view and manage words shared across their organization. Team dictionary words are applied during transcription automatically.

• Word limit: Up to 200 words total are sent to the transcription engine during dictation. You can store more than 200, but only 200 are active at a time. Each word can be up to 60 characters long.

Words must be unique within each dictionary — duplicates are not allowed.

If you don't see the Team filter or team words, confirm your account is part of an active Enterprise plan. Team Dictionary is not available on Pro or Pro Team plans.

Why did I receive a weekly leaderboard notification?

Every Monday, Wispr Flow sends enterprise users a notification showing where they ranked on their team leaderboard during the previous week. Top-5 finishers receive a celebratory notification, and everyone else receives a smaller summary. Both include a See leaderboard button that opens the Insights > Leaderboard tab.

You can mute or dismiss these notifications at any time. To stop receiving them entirely, go to System settings and turn off the Team leaderboard updates toggle.