Email & Sign-In Method Change Requests

Last updated: April 22, 2026

Available on: Mac, Windows, iOS, Android

If you need to switch to a different email address or sign-in method, Wispr Flow requires creating a new account. This guide walks you through the process, including what to save and how to handle your subscription.

Why you can't change your email or sign-in method

Your account is permanently linked to the email address and sign-in method you used when you created it. Wispr Flow supports the following sign-in methods:

  • Google

  • Apple

  • Microsoft

  • Email and password

  • Enterprise SSO

None of these can be changed or linked to a different method after account creation.

How to switch to a new email

The only way to use a different email or sign-in method is to create a new account:

  1. Save any dictionary entries and snippets you want to keep — these won't transfer automatically.

  2. Cancel your current subscription and request any applicable refund before deleting your account (see billing details below). If you delete your account with an active Stripe subscription, it will be automatically cancelled without a refund.

  3. Delete your current account from Settings → Account. Click Delete Account and confirm in the dialog that appears.

  4. Create a new account with your desired email or sign-in method.

  5. Re-add your dictionary entries and snippets. They will sync across all devices signed into your new account.

Warning: After you delete your account, some data (such as transcript history on our servers) may take additional time to be fully removed as part of our data cleanup process.

What doesn't transfer to a new account

When you create a new account, the following data does not carry over from your old account:

  • Dictionary entries (custom words)

  • Snippets

  • Dictation stats (word count, words per minute)

  • Transcription history

  • Flow Notes

  • Team membership

  • Referral credits

  • AI model's learned preferences (tone, style)

  • Writing style preferences (personalization settings)

  • HIPAA BAA signing status (you'll need to re-sign on your new account)

Important: Referral credits are permanently deleted when you delete your account and cannot be recovered. You can earn new credits on your new account by sharing your new referral link.

Billing and subscriptions

If you have a paid subscription, how you handle cancellation depends on how you subscribed:

Subscribed directly through Wispr

Contact our support team and we can help cancel your subscription and process a refund for the unused portion of your billing period.

Subscribed through the App Store (Apple)

Cancel your subscription through your Apple ID settings and request a refund at reportaproblem.apple.com. You can also cancel directly within the Flow iOS app from the Plans screen — tap Cancel to open Apple's subscription management sheet. We cannot process refunds for App Store subscriptions.

Note: If you subscribed through the web or desktop app (Stripe), you'll need to manage your subscription from the desktop app or contact support.

Subscribed through Google Play

Most Android users subscribe through the web (Stripe). If you subscribed through the web, contact our support team for cancellation and refund help. If you subscribed through Google Play, cancel your subscription through the Google Play app and request a refund from your order history.

FAQs

Can support change my email for me?

No. There is no way to change the email or sign-in method on an existing account, even by contacting support. The only option is to create a new account.

Can I delete my account from the Android app?

Account deletion is not available in the Android app. Delete your account from the iOS app, the desktop app, or contact support for help.

Will I keep my referral credits?

No. Referral credits are permanently deleted when your account is deleted and cannot be transferred. You can earn new credits on your new account by sharing your new referral link.

I'm an Enterprise admin — can I delete my account?

If you're the only admin of your team and other members exist, you must assign another admin before deleting your account. If you're the paying admin, you must also transfer billing to another admin first. Contact support for help with this process.

What happens when I sign out on Android?

Signing out on Android deletes all transcripts stored locally on your device. A confirmation dialog appears before this happens.

Still need help?

Reach out to our support team if:

  • You subscribed through Wispr and need help cancelling or getting a refund

  • You're on Android and need help deleting your account

  • You have questions about your subscription or billing before making the switch